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Services

servicesIntegration.

"An act or instance of combining into a whole". Synonyms – combining, blending, fusing.

Two of the most common questions asked about our company: Can you tell me when to buy and how are we different from other firms? The answer to both of those questions is quickly answered with one word – integration.

The service strategy of Twin Feathers centers around the process of creating strategies that integrate both the physical and financial risk components of a business to help preserve and expand margins. We often tell prospective clients that if the goal of talking with Twin Feathers lies only in "picking the bottom and tops" of the market, then please put your money with a hedge fund and calls us back in a couple years. But if you are truly looking for a method to hedge business risks while still identify methods to add more to your bottom line, we do that every day.

Looking at only the physical or financial side of a commodity market will often result in ill-timed decisions or fail to capture daily "small" opportunities that add up to capture value. Our approach integrates a strong experiential knowledge of both physical and financial aspects of the market to assist in making the best-integrated decisions.

 

Independence.

"Not influenced or controlled by others in matters of opinion, conduct." Synonyms – self-determination, separation, autonomy.

"We sit on the same side of the table as the retailers." You'll hear that phrase often when talking to any of the Twin Feathers team. The reason for that lies in our desire to maintain independence.

Twin Feathers will not be a firm buying or selling propane to clients. Nor will we be the firm receiving payments from suppliers for the opportunity to promote one particular company over another. Our revenue streams are derived solely from our client base with the sole purpose of identifying opportunities to reduce the propane retailer's cost structure and expanding their margins.

Through these clear decisions and several transparent processes, we have staked our reputation on the ability to remain independent in order to provide a high quality service for a select group of clients.

 

Integrity.

"Adherence to moral and ethical principles; soundness of moral character." Synonyms – virtue, honesty, honor.

Within today's business environment, the word "integrity" has become vastly over used that has distorted the meaning of this venerable term. For Twin Feathers, operating with Integrity means the following:

  • Doing what you said you are going to do
  • Speaking up and attempting to correct a wrong
  • Tactfully, but directly, speaking truth.

The list could be lengthened but these three items sum up our view of Integrity.

"I believe in the sacredness of a promise, that a man's word should be as good as his bond, that character – not wealth or power or position – is of supreme worth". While John D. Rockefeller's statement may be well over 70 years old, it remains highly needed in today's business environment.

The call of Twin Feathers is to provide an integrated and independent service with the highest level of integrity. This motto runs through all of our services: